Teamwork can
be a great solution to many problems in the workplace today, however, some teams
do not work well together at all. Unsuccessful teamwork can result in increased
frustration, cause employee dissatisfaction and lower productivity which all
contribute to a negative work environment. An effective team share some or all
of the following characteristics.
A Small Team with a Diverse Makeup. A team made up of 4 or 5 is optimum for many
projects. With larger groups, comes more difficulties such as interacting constructively
and agreeing on actions. Teams should be comprised of a variety of individuals including
males and females who all differ in age, ethnicity, social background, training
and experience. This will help the team generate the most creative decisions.
Diversity within the team will help to avoid narrow views and culturally
specific opinions.
Agreement on Purpose. Any successful or effective team
begins with a shared purpose and collective goals. Members of the team must
understand and be fully committed to the mission, goals and objectives that the
team has been created for.
Agreement on Procedures. Effective teams develop guidelines at
the beginning of their project. They set up specific goals and deadlines for
each team member to follow. All members are assigned roles and tasks so that
everyone can contribute equally and effectively. It is important to monitor
practices and procedures to ensure that all individuals are working towards the
teams goals.
Confronting
Conflict. Teams the avoid conflict
and prefer sulking, gossiping or bickering usually tend to be poor functioning.
Conflict is better when acknowledged and addressed openly by using the six-step
plan.
- Listen
- Understand the
other’s point of view
- Show a concern
for the relationship
- Look for common
ground
- Invent new
problem-solving options
- Reach an
agreement based on what’s fair
Confrontation
must always be task oriented and NOT person oriented. After hearing all sides a
team must now negotiate a fair settlement, no matter on how long this can take.
Good Communication. A successful team knows how to share
information and ideas in an informal environment. They speak clearly and concisely,
avoiding generalities. Feedback is one of the most important part of good
communication. Before responding, listeners are actively involved and ask clarifying
questions. Very successful teams often are able to inject humour into their
interactions.
Collaborate don’t Compete. Working unselfishly and working
together is the key in a successful team. When teams start to compete, the
mission and the goals seem to fall apart. Individuals may be looking for
recognition from an employer or manager. All members of an effective team are genuinely
interested in achieving a common goal. Remember, there is no “I” in team.
Ethical Responsibilities of Team Members.
All team members
have responsibilities to their members, their larger organizations and to
society. They all have specific responsibilities to each other. They are
responsible to represent the organization’s view and must respect its confidential
information.
Shared Leadership. Leadership in an effective team
normally rotates to those with the appropriate expertise in that area. This
gives each team member the opportunity to take leadership in certain areas of
the project that they are most knowledgeable in.
These are
the main characteristics of a successful team, but I am sure there are many
more factors I am missing. If you are part of a team, what are some pros and cons
of the information I have provided you with? Does the above information adequately summarize the aspects of a successful team?
References
Guffey, M. E.,
Loewy, D., Rhodes, K., & Rogin, P. (2013). Business Communication:
Process & Product. Nelson.